What is our cancellation policy?
Online programs and products
Refunds are not available for online products
Live in-person and online retreats
100% up to a month before the retreat
75% from a month to 3 weeks before the retreat
50% from 3 weeks to 2 weeks before the retreat
25% from 2 weeks to 1 week before the retreat
0% if cancelled within 1 week of the retreat
Are retreats confidential?
The details of retreats, medical and personal histories will stay confidential. Where our work is discussed, for example in supervision, no information will be given which would disclose an attendee’s identity.
The content of our retreats
Any recommendations about nutrition, exercise or the process of physical conditions are educational. It is your responsibility to seek medical guidance and to take responsibility for the way that you manage your health.
Releasing physical tension can also create an emotional release, this is a normal part of the healing process. If you experience strong emotions, try to be kind to yourself and give your feelings space, you may want to seek appropriate professional help to support your healing journey.
What information do we collect?
We collect information from you when you book a place on a retreat. If you fill in a questionnaire, it’s only seen by Leora and Kate so we can understand your needs and make the retreat safe for you. We keep the forms either in a locked filing cabinet or encrypted on a computer, our insurance requires we keep these for seven years.
Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you:
- To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional email from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use “cookies”?
We use Google Analytics to monitor activity on our site, Google tracks your IP address, but we do not have access to this.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include our businesses. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us?
To modify your email subscriptions, please let us know by email. Please note that due to email production schedules you may receive any emails already in production.
Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to our policy